About us: Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. One of our clients is a well-known international company. who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.
Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users.
Update or create documentation, manipulate data, and define enhancements.
database administration, network support), vendors, and third-party support provider
Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
German & English language proficiency.
Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
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