About MGI MGI is one of the subsidiaries of BGI Group, it is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries. MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation. Job responsibility: • Troubleshoot, repair, and perform preventative maintenance on NGS sequencing systems according to documented instructions. • Install and remove NGS sequencing systems at clinical sites according to documented instructions. • Document activities, as required. • Coordinate service activities with site personnel, as needed. • Provide technical phone support to customers. • Communicate and help resolve technical issues in preparation for the install of a sequencing system. • Train others to perform servicing activities on NGS sequencing systems. • Generate service instruction documentation. • Propose design changes to improve reliability, serviceability, and the customer experience. • Follow all safety policies and procedures. • Support manufacturing, as needed. Requirements: • Bachelor’s degree in an engineering/science field or equivalent experience. • Experience with servicing electro-mechanical products, medical devices preferred. • Customer service professionalism. • Excellent organizational, time management, written and verbal communication skills. • Proficient in Microsoft Office products (Word, Excel, Outlook). • Detail oriented. • Ability to follow procedures without deviation. • Up to 50-70 % travel. • Office and hospital/clinic environments physical requirements. • Frequently required to stand, walk, kneel, climb, and stoop. Location: Northern Europe Let’s move to the brighter and more equal future together and deliver Omicsforall