The Offer
* Excellent career development opportunities
* Great work environment
* Leadership Role
The Job
You will be responsible for :
* Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
* Excellent communication relationship-building and internal customer service skills
* Willing to work off-hours and weekends when required for projects or emergency support.
* Provide first level contact and problem resolution for customer issues.
* Work with Third Party Vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
* Should have basic knowledge of Mac operating system, to support Apple pc users.
* Install, upgrade, support and troubleshoot for printers, computer hardware.
* Performs general preventative maintenance tasks on computers, laptops, printers.
* Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
* Provide L1 support to non‐network attached printers
* Hands and feet support for Server, Storage, Backup & Network equipment
* Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams.
The Profile
* You have at least B2 level of German language proficiency.
* You possess a Degree/Diploma in Computer Science, Engineering or related field.
* You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
* You have excellent communication and interpersonal skills.
* You have working knowledge of MDM, SCCM, Intune, printer support and Active Directory
* You are a strong team player who can manage multiple stakeholders
* You pay strong attention to detail and deliver work that is of a high standard
* You enjoy finding creative solutions to problems
The Employer
Our client is a leading, integrated IT solutions provider, offering holistic, vendor agnostic, hardware, and managed service solutions for workspaces, data centres and cloud infrastructures, in over 128 countries.