* Coordinating referral management functions and ensuring team members receive information in a timely manner.
* Coordinating specialty care referrals.
* Making specialty care appointments.
* Serving as a functional expert in the area of health benefits.
* Maintaining and tracking referral records.
* Participating in providing, assessing, and improving a wide variety of customer services/relations.
* Assisting in the management of all forms of communication.
* Preparing and submitting administrative reports.
* Making specialty care appointments and providing pre-appointment instructions to patients.
* Reviewing new consults.
* Appointing patients on referrals they receive the same day the referrals are requested.
* Providing monthly reports that show patients requiring referral care were treated within the standards.
* Providing monthly reports showing compliance percentage for MTF, other MTF, and Network/non-network provider’s referral return rate.
Qualifications:
* Applicant shall be able to type with a minimum of 40 words per minute and have the ability to speak and write in English.
Education/Experience:
* High School diploma or General Educational Development (GED) equivalency. Completion of Administrative Assistant program is desirable.
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