Job Description Your Career Palo Alto Networks is looking for a Customer Success Engineer Prisma Cloud to work in the Prisma Cloud EMEA CSE team, working as consultant for Enterprise Customers. This position will report to the Sr Manager Prisma Cloud EMEA and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment. Your Impact We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks’ public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions. From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, “can do” attitude and a passion for delivering technical solutions in a fast-paced environment. Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud is fully integrated into their security operations center. Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams. Serve as a customer advocate in influencing product roadmap and improvements. Coach customers on how to establish and manage their Cloud Security Chang Management/Governance/Center of Excellence programs. Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.