The role at a glance: Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is currently recruiting for a new Applications Engineer to join our highly regarded European Customer Experience team. Biamp Applications Engineers assist customers with technical questions, product and design problems. The position will require daily interaction with Biamp customers, consultants and sales representatives, dealing with a variety of technical questions and issues. How you'll contribute: Provide expert and friendly technical support to Biamp’s customers by phone, email and chat Troubleshoot and resolve a broad range of technical issues Coordinate returns and repairs of Biamp products Accurately process and record customer interactions using case tracking software Escalate issues to Engineering or other departments as required Contribute to Biamp’s online knowledgebase Assist with product demonstrations for Biamp customers Develop your AV skillset with an industry-leading manufacturer Other duties as assigned by your supervisor The successful candidate should have: Minimum 3 years’ experience in the Audio/Video/Control Systems industry Relevant degree or professional qualifications desirable Good foundational knowledge of audiovisual systems and solutions Proven troubleshooting skills Strong verbal and written communication skills in English and German language A serious and enthusiastic desire to provide reliable customer service Work Environment: Full-time remote based out of Germany Occasional travel within Europe may be required Who is Biamp? We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space. As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences About our company: At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.