Job Description
Our client, a global information technology services and consulting company, is recruiting for a Technician / Desktop Engineer to join their business in Germany.
Job Description:
1. Responds to and diagnoses complex hardware, software and network incidents under general supervision (level 3+ only) and instruction of end customer or technical teams
2. Expertise in Windows platform 10 and 11 OS, good understanding on Bitlocker understanding
3. Understanding of ITIL process, maintaining SLA's, CSAT's and ServiceNow
4. Prioritize and resolve customer and other team issues as soon as possible.
5. Ensure that incidents and requests are handled according to customer needs and priorities
6. As needed, escalate tickets to the respective assignment groups
7. Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values
8. Participates actively in projects as assigned
9. Asset Inventory management
10. English + German Native speaker