Company Overview: Headquartered in Suzhou, China, our client provides a complete set of technology and service for smart logistics. Their customized solutions are equipped with world-class AI algorithms. They provide highly-usable and reliable robots and systems for warehousing and intralogistics. Their products and system platforms deliver value for various sectors such as e-commerce, manufacturing, distribution, warehousing, and etc. Moreover, their technology goes beyond efficiency improvement and focuses on optimizing the experience of human-device interaction. Role Overview Our client is looking for a Field Engineer who will be responsible for providing technical field support, including troubleshooting, repairs, and maintenance of equipment. This role requires a combination of technical expertise, customer service skills, and a hands-on approach to problem-solving. Key Responsibilities: • Provide on-site installation, maintenance, and repair services for a wide range of equipment. • Diagnose and troubleshoot technical issues, hardware related, some software troubleshooting as well. • Communicate effectively with clients to understand their needs and provide appropriate solutions. • Collaborate with the engineering team to improve product design based on field experiences. • Document service and installation actions by completing forms, reports, logs, and records. • Manage inventory of parts and tools required for field service tasks. • Stay updated with the latest industry trends, technologies, and best practices. Qualifications: • Bachelor’s degree in Engineering or a related technical field. • Proven experience as a Field Engineer or in a similar role. • 0 up to 7 years of experience in a similar filed or role. • Strong understanding of engineering principles and equipment functionality. • Excellent problem-solving skills and attention to detail. • Ability to work independently and manage multiple tasks simultaneously. • Strong communication and interpersonal skills. • Comfortable with traveling to clients and staying with client until the project is over. • Strong command of Chinese and English Physical Requirements: • Ability to lift and manipulate heavy equipment