Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team. GROW WITH US To strengthen our team, we have an immediate opening for a Customer Support Engineer Audio Infrastructure (m/f/x) You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products You will work in an agile team environment as part of our Professional Service Group, focussing on technical support, assisting project deployment and participating in our 24/7 support hotline (rota) To drive customers’ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application and system knowledge You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company Analysing systems, perform system updates and health checks, both remotely and on-site, will be part of your job You come with a degree in audio and/or network engineering, a comparable technical education and/or professional experience and ideally have expertise in the field of broadcasting and/or IT technology Experience in the broadcast industry would be of advantage, as would be a good knowledge about Media Networks in broadcast technology with a focus on radio audio infrastructure and its integration into media network solutions Having worked with Lawo products, particularly with the radio consoles and the associated audio devices, would also be beneficial You have a proactive approach and work independently, in a timely, structured and reliable manner You are a team player with a customer-oriented attitude and customer service skills You have excellent oral and written communication skills, are fluent in English (a must) and ready for domestic and international travel A highly motivated team and an international environment Flexible working hours and home office days Attractive salary with additional benefits Company pension scheme Language courses and other training opportunities Daily catering with a wide range of dishes Sun terrace for breaks Employee Events Foosball table and band rehearsal room E-Bike Leasing