Summary This position is located at Tower Barracks Army Lodging in Grafenwoehr. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Serves as a reservation clerk in a large hotel assigned to various reservations and related clerical functions requiring use of on-line computer. Receives and confirms reservations via telephone, fax, letter or e-mail. Receives daily mail and fax correspondence and processes necessary action. Analyzes deposit log and takes appropriate action. Clears waitlist according to priority procedures and processes e-mail request for reservations. Prints deposit due report and deletes reservation if deposit has not been received by the due date. Verifies all information is correct on reservation confirmation prior to mailing. Prepares a distinguished guest list for use by each affected department. Requirements Conditions of Employment Qualifications Work experience directly related to the duties described above in a service related industry. Basic computer skills. Ability to type 40 words per minute. Best Qualifying Criteria Knowledge of the Defense Lodging System (DLS) At least 2 years of customer service experience At least 2 years Hotel or Hospitality experience Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. NO ASSUMPTIONS WILL BE MADE REGARDING YOUR EXPERIENCE. Education This position does not have an education requirement. Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is the local commuting area of Grafenwoehr. The surrounding/commuting area is within approximately 100 miles and includes the communities Vilseck, Hohenfels and Ansbach. (Military Spouse Preference (MSP), Involuntarily Separated Military Preference (ISMP) and Family Member Preference eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 pm on 04/03/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band Allowances and Differentials Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. Sunday premium may be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. Night differential may be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Foreign Overseas Allowances Allowances, differentials, or incentives will not be paid. Post allowance may be paid in accordance with the Department of States Standardized Regulations (DSSR), contingent upon eligibility. Employment Overseas provides a lot of additional benefits & entitlements, for more information please see the agency contact information listed below for your local NAF Human Resources office. Applicants must comply with the Exceptional Family Member Program, for information click here. Other: Information may be requested regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Overseas Employment Eligibility U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.