We are working with ESOC (European Space Operations Centre), who are currently looking for a Network Support Engineer. The position is related to the maintenance and operation of an operational communications infrastructure involving a network of 1,200 servers and clients. As part of the team of communications specialists, the Network Support Engineer is responsible for the following: 1. LAN support of the on-site local area network/ground stations. 2. WAN support of the wide area network connecting to sites all over the world via leased and dial up lines. 3. Network services, security services (Firewalls/IDS), voice services, and Network Timing Protocol support. The successful applicant will focus his/her activities on the following: • Provide 2nd line support for all elements in the ESA Operational Network. • Use the electronic trouble ticket system to record all detected faults and change requests, recording all events leading to resolution within the targets defined in the Service Level Agreements. • Liaise with 1st and 3rd line support groups in speedy resolution of incidents and problems. • Organise and carry out routine installation of equipment into all areas to a standard to ensure target reliability is met. • Perform preventative maintenance in accordance with procedures. • Perform patching in wiring centres and user areas to provide end user connectivity. • Provide cross support in a constructive manner to other parties in support of WAN and/or LAN incidents/problems. • Provide extended cover automatically when critical faults remain open at the end of the day. • Produce punctually and accurate reports and statistics on all activities. • Create and maintain Knowledge and Configuration Databases of the whole of ESA’s Operational communications infrastructure. • Administer and keep up to date the IP address database for subnets using QIP DNS and/or other tools. • Provide the 1st line support team with operational procedures, handover documentation and training for new/or enhanced systems. • Work closely with engineering to familiarise the team with new systems, ensure adequate handover, sparing, training and documentation to both 1st and 2nd line. • Ensure outages are minimised by system implementation standards, sparing and procedures. • Actively participate in recommending technical and procedural improvements to the benefit of the service. • Preparation, support and implementation of planned and scheduled changes. • Ensuring service interruptions are minimised during planned activities. • Adhere to current site procedures (technical, environmental, safety and security). Required Skills & Experience : • Proven experience of systems, routine and contingency procedures within a large multi-platform communications environment, particularly using Cisco routing and switching equipment and firewalls. • Current LAN and Routing technologies & protocols (STP, HSRP, OSPF, BGP, VRFs). • Firewall/IDS technologies. (Cisco ASA). • Current Cisco Enterprise Switches and Routers, Network Sniffers (Wireshark). Cisco Prime, Ciso LMS, QIP DNS, Cisco CSM, HP NNMi. • Experience with Cisco ACI would be an advantage. • Organisational and time management, report writing, and strong service ethic. • Experience as Team Coordinator would be an advantage. • Strong interpersonal skills, self-motivation and the ability to work in a team are very important. • Good analytical skills and incident resolution skills. • Knowledge of IT Service Management processes and good practice (such as ITIL), in particular in the areas of incident, problem and change management. • PC literacy: MS Professional Office Products, Visio, Lotus Note. Very good command of English with proven drafting ability, knowledge of German a plus. CISCO CCNA required, CCNP is an advantage.