At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.
The Role
EU Customer Fulfilment (CF) Process Engineers team is a group of operational leaders driving process standardization and continuous improvement for the EU Customer Fulfillment Network. This team has the goal to capture all the best practices from top performing sites and validate them as new official standard for all the network. They accelerate the implementation of technological advancements and they strengthen the technical acumen and process knowledge for the operational leaders across the FC network. EU CF Process Experts (PE) ensures the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements. The team drives process control, with the outcome of minimizing variation between shifts, buildings and regions, to deliver strong performance. The team works to improve the input metrics for each of the process paths by prioritizing and channeling the required resources among Process System Engineering (PSE), ACES (Amazon Customer Excellence Systems) PM, Central Ops, Launch teams, Operations Engineering, Reliability and Maintenance (RME) and many other Teams.
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