About MGIMGI is one of the subsidiaries of BGI Group, it is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries.MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation.Job responsibility:
- Troubleshoot, repair, and perform preventative maintenance on NGS sequencing systems according to documented instructions.
- Install and remove NGS sequencing systems at clinical sites according to documented instructions.
- Document activities, as required.
- Coordinate service activities with site personnel, as needed.
- Provide technical phone support to customers.
- Communicate and help resolve technical issues in preparation for the install of a sequencing system.
- Train others to perform servicing activities on NGS sequencing systems.
- Generate service instruction documentation.
- Propose design changes to improve reliability, serviceability, and the customer experience.
- Follow all safety policies and procedures.
- Support manufacturing, as needed. Requirements:
- Bachelor’s degree in an engineering/science field or equivalent experience.
- Experience with servicing electro-mechanical products, medical devices preferred.
- Customer service professionalism.
- Excellent organizational, time management, written and verbal communication skills.
- Proficient in Microsoft Office products (Word, Excel, Outlook).
- Detail oriented.
- Ability to follow procedures without deviation.
- Up to 50-70 % travel.
- Office and hospital/clinic environments physical requirements.
- Frequently required to stand, walk, kneel, climb, and stoop. Location:Northern Europe Let’s move to the brighter and more equal future together and deliver #Omicsforall