About our client
Our client, for whom we are looking for an After-sales Engineer(full-time position), is a global leading digitalization solution provider in the panretail sector.
Qualifications and knowledge:
* Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
* 2~3 years of relevant experience in a dynamic, fast paced international environment
* Familiar with Linux and Windows operating systems.
* Familiar with database, cloud and IoT technology.
* Fluent in German and English, both written and spoken; Chinese as an advantage.
* Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
Duties and responsibilities:
* Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
* Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
* Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
* Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
* Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
What could be offered
* Competitive salary in the relevant industry.
* Promising and sustainable self-development and prospects.
* Wide technical and modern environment with interesting challenges.
* Professional environment with an open communication culture.
Contact
info@yida-business.com