Job Title: Field Service Engineer (m/w/d) I Dresden Job Description: The Field Service Engineer is responsible for product service and support at customer locations for Gas Purification Systems. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers. Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs Provide timely support to global FS E teams through email and international travel as Maintain proper documentation for all on-site field service support calls and any critical equipment information Provide parts/labor /travel requirements to local CSR (Customer Service Representative) for customer quote generation Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary Complete special projects as assigned by manager Traits /qualifications we believe make a strong candidate: Technical, engineering or scientific degree or equivalent field service experience Semiconductor and/or gas industry experience is a plus The ability to understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems The ability to work both independently and as a team is while communicating effectively to both internal and external customers Strong computer skills including word processing, spreadsheets, email, etc. Strong communication skills, English fluency a significant plus V alid driver’s license and willingness to travel on a regular basis are What we offer Aside from our people, culture, and mission, there are a variety of additional benefits that help make Entegris a great place to work Hardfacts Employment contract of indefinite duration Employee bonus program based on personal as well as on business performance Company car (also for private use) 30 days annual vacation entitlement Benefits Professional and personal development plans Corporate pension program (betriebliche Altersvorsorge); subsidized by Entegris Bike leasing (JobRad) & JobTicket (Deutschlandticket) for employees located in Germany; subsidized by Entegris Corporate benefits via Silicon Saxony