About us: Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow! One of our clients is a well known international company. For this client we are looking for a well organized, ambitious. About the Position: who provides end user support on site, maintains hardware and fixes technical problems, provides first time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve. Responsibilities: Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end user computing (EUC) devices. Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software. Performance Monitoring: Monitor and address performance related issues. User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users. Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements. Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third party support provider Required skills: Prior experience in a customer focused end user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions German & English language proficiency. Customer Focused Support: Experience in a customer focused end user support function covering EUC and software/OS installations and support. Incident Resolution: Proficiency in incident resolution, requests, changes, and problem solving activities delivered within agreed service level agreements (SLAs) Microsoft Product Knowledge: Good knowledge of Microsofts product offerings, including high level capabilities and competitor products. By applying for this job posting using LinkedIn Easy Apply you confirm that you have gone through the Infosys privacy notice https://globalcareers.infosysbpm.com/infosysbpm/privacy notice#germany