Your mission We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer What does a EU Digitalization Support Engineer do, you might ask? Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy In a little more detail, this is what you will do in your day to day job: Reviews complex issues (e.g., multiple components of a product, such as Dynamic 365, SAP, etc) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issues. Performs complex product troubleshooting. Works alongside the level-2 support and development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Act as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides education to ensure customer understands the problem in order to proactively resolve potential issues in the future. To Collect, pre-analyze day-to-day requirements from EU business teams and to categorize & prioritize them from EU region level perspective. Work with HQ Digital IT business partners to continuously develop and optimize system demonstration clips sticking to business SOP documentations. Work with HQ digital IT business partners to assess, prioritize requirements with final resource arrangement and patch/solution delivery. Your profile All right, all right, so I hope you are now aware of what is up for you. Let's see what background should you have in order to feel comfortable with this role: Bachelor’s degree in Business, Information Technology, Supply Chain Management, or related field, or equivalent work experience. 5 years technical support, technical consulting experience, or information technology experience Experience in SAP[SD module is MUST], Dynamic 365 experience is a plus. Strong problem-solving skills, with the ability to troubleshoot and resolve complex system issues. Why us? We are the renewable energy titan, like no other out there; join us, and make an impact on this world`s hunger for clean power About us We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All With 650GW of clean power presently installed worldwide, we are on the road to success Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Want to know more? Check out what working with us is like