Pramac, part of the world’s leading gas generator and third largest diesel generator manufacturer, is looking for a Service Engineer DACH Region – Battery Energy Storage Systems and Hybrid Technology Gensets The selected candidate will be responsible for: Provide all necessary technical supports related to BESS products and Hybrid power gensets. Deliver technical trainings and guidance’s to dealers and direct customers. Manage all types of field service interventions that includes onsite testing & commissioning, troubleshooting, fault diagnosis & repairs. Prepare FSR “Field Service Report” and TPR “technical problem report”. Coordinate with HQ service department to resolve field & quality issues. Provide technical consultations on warranty reviews and approvals. Provide excellent customer service using Salesforce CRM system to update customer cases. About the candidate: Proven experienced with the same role with a reputed organization. Strong communicator with ability to establish positive relationships with clients and colleagues. Intermediate computer skills. Solution focused with excellent customer service skills. Strong technical experience with ability to diagnose & troubleshoot control panels, automatic transfer switches and read all electrical drawings and wiring diagrams. Proven experience in BESS, Hybrid systems and inverters. Ability to prepare service & technical reports. Job Location: Pfullingen, Baden-Württemberg, Germany Fellbach, Baden-Württemberg, Germany If you feel you have the right skill set to meet the role then please do not hesitate to contact us. We want to hear from you