Job Title: Remote Service Engineer Unified Communication (L2)
About the Role:
We are seeking a skilled Remote Support Engineer Unified Communication (L2) to join our Managed Service Team in Berlin (Teltow). As a key member of our team, you will be responsible for providing technical support and resolving issues related to CISCO Unified Communications solutions.
Key Responsibilities:
* Analyze and resolve remote issues at CISCO Unified Communications solutions
* Provide 2nd level technical support for complex system configurations
* Analyze and resolve issues at 3rd Party Applications
* Develop solution proposals and workarounds for customer implementation or on-site technician
* Handle and manage technical escalations with manufacturers
* Customer service according to existing service contracts
* Implementation of standard and non-standard changes with subsequent success control
* Participation in shift duties / call-out readiness
Requirements:
* Degree in a technical field (e.g. Computer Science, Engineering, Electrical Engineering) or equivalent technical training
* 5 years of experience in the Cisco UC environment
* Good knowledge of CISCO UC / manufacturer certification (CCNP Collaboration, CCNP R&S)
* Experience with 3rd Party Applications from the manufacturer, Enghouse (Andtek), OpenText (RightFax)
* Additional knowledge of Cisco Jabber / Webex / SPARK / Video is an advantage
* Excellent conceptual and analytical skills, as well as communication skills
* High team capability, resilience, initiative, and high service awareness
* Willingness to continuous learning
* Good German and English language skills in writing and speaking
Benefits:
* Occupational pension scheme
* Bitkom employee discount
* Hybrid working
* Leasing option for JobRad
* Employee technology program (MTP)
* Referral bonus
* Special leave days
* Group accident insurance
* Jubilee allowance
* Opportunities for further education
* Paid call-readiness
About NTT DATA:
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer: NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.