Why us? Our goal is to build the leading platform for all charging related services. Right now we already operate tenths of thousands of Elli/Volkswagen Group electric vehicle charging stations at customer’s homes and dealerships. In the upcoming years we want to become one of the leading providers for eco-friendly smart-home products and disrupt the energy market by leveraging the possibilities of Electromobility. Your mission You analyze and resolve complex field issues. You evaluate and assess data related to quality problems from the field, including field observations, reporting obligations, and technical inquiries. You ensure that quality data is directed to the responsible departments for continuous product improvement. You document and create action sheets or solution descriptions for customer service. You contribute to error analysis by optimizing technical inquiries based on field observations. You analyze the impact of service technician behavior before and after damage cases in the field. You organize and conduct training sessions to enhance qualification and prevent errors. You participate in committees and project discussions, such as P-FMEA, general development activities, visits to pilot plants, and consulting for series production. Your profile You have a Technician or Bachelor's degree in Electrical Engineering or any comparable qualification or formal education as an electrically qualified person. You have solid experience in Power Electronics, Electric Vehicles, Charging Infrastructure, or IoT devices. You are an expert in handling measurement technology for power electronics, bus communication, or IT protocols such as OCPP, EEBUS, and ISO15118. You have experience identifying root causes of damage and repairing electrical components, including power electronics and HV batteries. You have business-fluent German and English language skills. You are highly willing to travel and are enthusiastic about technical troubleshooting. The position is assigned to grade H according to the Elli function grading. About us We are proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. This is something we value deeply and we encourage everyone to come be a part of the transition towards electrified private mobility.