Solutions Architect Customer Service Solutions
Make an impact with NTT DATA
Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
Consult with clients and collaborate with CX DreamTeam, transformative designs, and the architectural vision for complex solutions addressing client needs (primarily within the Genesys Cloud CX ecosystem). Provide multi-technology consulting services encompassing all aspects of application software, infrastructure, and related technology components.
Produces detailed specifications for cloud-based or on-premises components, tiers, and interfaces, using selected services and products.
Supports project execution: Prepares technical plans and applies design principles that comply with enterprise and solution architecture standards, supporting change programs or projects.
Takes responsibility for understanding client needs, gathering data, delivering analysis, and resolving problems.
Solid understanding of multi-vendor service integrations, cross-functional software, operating systems (OSes), and infrastructure designs.
Knowledge of how specific infrastructures and application software are deployed according to relevant methodologies and frameworks.
Seasoned experience in technical, IT, or operations within a large-scale (preferably multinational) technology services environment, particularly in software development, application support, and infrastructure support.
Project or program management experience (preferred but not essential). Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. NTT DATA is part of NTT Group and headquartered in Tokyo.
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. Join our growing global team and accelerate your career with us. NTT DATA Deutschland SE
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