Service Specialist is an entry level position responsible for service and support across multiple client accounts, m aintaining and servic i ng control system s and related equipment. The role entails fulfilling obligations outlined in customer service and support agreements, involving tasks such as direct customer engagement, troubleshooting electrical panels and instrumentation, programming, documentation, and field testing. A Service Specialist must be able to work independently on service and support efforts and may also be asked to assist in project work as part of a team led by an experienced colleague. Much of the work will occur at the customer site and involve tr a vel. Technical Support : S ervice Specialists are responsible for various service and support functions across multiple client accounts. This role typically involves maintenance, and enhancement of control systems to ensure 24/7 facilities operations. Day-to-day tasks will be determined by the specific requirements of each service and support agreement. Typical t asks include; S upport: T roubleshoot issues with controls systems both remotely and at customer locations Respond to incidents, outages, and service disruptions, serving as a first point of contact for customer issues Conduct root cause analysis’ and Implement solutions Perform i nstallations, repairs, and upgrades on automation systems Maintain detailed records of service activities, including reports, maintenance logs, a nd equipment manuals On-call: Provide availability and respond promptly to critical technical issues during designated on-call periods Monitor various service and support channels, collaborating with technical teams to swiftly resolve critical incidents Follow incident response protocols and generate necessary documentation. M aintenance Conduct regular inspections, maintenance, and software updates on control systems Identify and address system malfunctions or inefficiencies Implement system upgrades and enhancements to improve efficiency and performance Conduct training sessions for clients and internal teams on the use and maintenance of automation systems Continuous Improvement Stay updated on industry trends and new technologies to improve service offerings Sales and Business growth Driv e business growth by providing exceptional service and fostering strong client relationships Serve as a technical contact and m aintain relationships with customers Provide technical advice to the sales team Project work Instrumentation and Electrical Design Create instrument lists, c ompile submittal and procurement documentation Provide technical support for panel fabrication technicians Inspect completed control enclosures System Design and Configuration Participate in customer design review meetings Configure user interface and HMI screens Configure DDC, PLC and/or DCS control algorithms Assist in developing and performing customer acceptance testing Onsite System Startup Install project software and configuration onto site systems Perform instrumentation and system startup and testing Troubleshoot installation discrepancies and program field modifications as required Assist with developing training documentation/presentation on operations and maintenance of system Required Qualifications Associate degree in a mechanical or electrical program, or equivalent experience as determined by interview Hands-on experience with Microsoft Excel, Microsoft Word, and Microsoft Outlook Professional level English (C1, C2, or Native) Ability to work in Germany and other European countries without sponsorship Preferred Qualifications Experience in the automation industry, including technical support and service Experience with one or more of the following platforms: Inductive Automation Ignition Rockwell ControlLogix/CompactLogix, PlantPAx, or FactoryTalk Emerson DeltaV Schneider Electric Modicon PLCs, EcoStruxure, PowerSCADA, or Power Monitoring Expert (PME) AVEVA System Platform or AVEVA PI Historian System Siemens S7, PCS7, or WinCC Other: VMWare, Cisco or Fortinet Networking and Firewalls Similar software platforms Skills U nderstanding of control system design and coding Self-motivated, organized, and able to prioritize a variety of tasks Ability to handle sensitive and confidential information T echnical knowledge of automation systems and equipment. Excellent communication and interpersonal skills. Customer-focused mindset with a commitment to delivering exceptional service. Ability to work independently and as part of a team. Willingness to travel to client sites as needed. Problem-solving and critical-thinking abilities. Knowledge of industrial control protocols like Modbus, DNP3, Profibus, etc. Experience in troubleshooting and working with 3rd party support services Experience with electrical and instrumentation diagrams (including block diagram, connection diagrams and instrument loops).