Your Tasks - as important as our Software:
* Incident & Problem Management in the 1st & 2nd level for our customers
* Identify, understand, analyze, and develop solutions while ensuring a positive customer experience
* Communication and documentation of the measures carried out, as well as expansion of our knowledge database
* Track solutions with internal and external stakeholders
* Perform installations, updates, and configurations on customer systems
* Proactively contribute ideas to make our support services even more valuable to our customers and implement your ideas
* Learn and constantly expand your skills with regard to our EXTEDO products, IT technologies and regulatory know-how
* Work in a cross-functional team and get involved in innovative projects for sustainable process improvement
* You will work closely with our international support and sales teams, as well as product management and software development
Your Profile - as good as our Solutions:
* Technical training/apprenticeship (e.g. IT specialist with a focus on system integration), an academic degree or a comparable qualification
* You already gained professional experience in a similar environment
* You feel right at home, surrounded by IT professionals who use and support web-based and client-based software tools
* You are familiar with Windows Server, Linux and SQL databases
* Ideally, you already have basic knowledge of Docker, Cara platform from Generis, Azure and scripting languages (e.g. Python, Powershell)
* You love to explore problems and develop solutions
* You have a talent for multitasking and a strong ability to prioritize topics
* You are customer-oriented and have strong communication skills
* Very good knowledge of English (spoken and written), German is a plus