Join a team supporting the Global Enterprise Network Modernization-OCONUS (GENM-O) Europe Infrastructure Modernization Capabilities Set contract and support Combatant Command. Work with a team to upgrade projects and their support elements within the 2nd Signal Command span of control, including but not limited to the United States (U.S.) European Command (EUCOM) and African Command (AFRICOM); United States Army Africa (USARAF); and United States Army Europe (USAREUR) Areas of Responsibility (AoR). Current operational capabilities are in need of modernization and expansion. These efforts include, but are not limited to Telecommunication Room (TR) modernization, Inside Plant (ISP), Outside Plant (OSP), Audio Visual (AV) Video Teleconferencing (VTC), Voice-Over Internet Protocol (VOIP), Time Division Multiplexing (TDM), Commercial Solution for Classified (CSFC), Multiple Independent Level of Security (MILS), Video Desktop Infrastructure (VDI), Non-Secure Internet Protocol Router/ Secure Internet Protocol Router, Installation Campus Area Network (NIPR/SIPR, ICAN) and Wireless. The end-state objective is to provide a Unified Capabilities Requirements (UCR)-compliant converged (A/V and data) capability down to the EUCOM, AFRICOM, UFARAF, USAREUR and coalition Command and Control (C2) end users. To support this effort, the AV/VTC Engineer will oversee engineering activities of an organization's information systems. The team member will plan, design, develop, evaluate, test, and integrate an organization's systems infrastructure, including the implementation and design of hardware and software. Maintain, analyze, troubleshoot, repair, and support all networked Audio Visual (AV), Voice and Video over IP (VVoIP), Voice over IP (VoIP) and Video Teleconferencing (VTC) services to include hardware, software, network, and scheduling components necessary to deliver real-time voice and video communications. Configure devices in accordance with security policies. Monitor capacity and utilization. Provide trending and capacity planning services to analyze and plan for efficient utilization and management of networked services. Troubleshoot and correct all detected or reported network faults or outages. Program switching fabric to enable control panel functionality IAW current architectures. Assist AV matrix programming (Crestron/Extron) and engineering. Perform local touch labor installing, removing, or replacing VoIP and Voice over Secure IP (VoSIP) end user devices. Troubleshoot end user devices to determine reason for outage and return to service. Perform account management functions. Ensure that trouble ticket items are investigated and resolved and that necessary equipment repairs are performed and documented. Work with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization and ongoing management. Provide infrastructure engineering designs, builds, and escalated support to services and products. Support network engineering activities that span across multiple disciplines and platforms. Perform engineering functions found in the service design domain and provide escalated support to incident management. Support engineering efforts to design, build, test, integrate, transition, implement, document, and train when transitioned to IT Operations Management. Analyzing and making recommendations for hardware and software standardization. Manage and maintain Multi-media Streaming Systems and Video Teleconferencing (VTC) ranging from simple desktop to more complex integrated AV over IP Provide first-line fault monitoring on the customers networks making best use of available network management tools; Identify, isolate and classify network faults identified either manually or via available network management tools; Receive, confirm, and classify network reported faults identified by customers or performance management tools. Design, operate, maintain, and manage the LAN infrastructure (e.g., switching and routing devices, firewalls, load balancers, alarmed carrier devices, uninterruptible power supplies, in-line network encryption devices). Provide VIP fly-away comms support. Maintenance and operation AV, VTC, and maintenance of Voice services. Coordinate hardware and software system installation and ensure specifications are met. Create and maintain thorough documentation (MS Office) for all incident resolutions and troubleshooting instructions in the Knowledge Databases. Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule. Communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner High School with 6 - 9 years (or commensurate experience) Required Skills and Experience Experienced in interfacing with both client managers and system users. BA/BS 5 years recent specialized or AA/AS 7 years recent specialized or a major cert 9 years recent specialized or 11 years of recent specialized experience CompTIA Security (IAT Level II or greater) Experience working with and supporting Cisco/Juniper Routers and Switches in a complex enterprise environment TESA eligibility CCNA – Video (Collaboration) Certification Excellent problem-solving and customer service skills, as well as extensive experience with network hardware, software applications, operating systems and network connectivity. Customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources Excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. Experience in either installation or operation of AV matrix systems, such as AMX, Crestron, or Extron solutions including VTC codecs and data wall (i.e., Barco/Samsung/LG display Strong documentation skills (developing engineering implementation plan that requires extensive MS word, excel, Visio skill). Clearance Required: Secret Preferred Skills and Experience CCNP Collaboration Adaptable to changing circumstances and operational needs Understanding of Department of Defense Military standards Experience with DoD IT security requirements GovCIO is a team of transformerspeople who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. USD $115,000.00 - USD $123,000.00 /Yr.