Purpose & Overall Relevance for the Organization: The role builds, maintains and improves capabilities, technologies and systems to provide applications in a virtual environment based on MS Azure Virtual Desktop Technology. It supports the Senior Platform Engineer owning the product and consults business IT teams about the usage of these platform(s) and services to focus on delivering value in quality and at high speed. Key Responsibilities: Specialist advice Actively maintains knowledge in one or more identifiable specialisms. Provides detailed and specific advice regarding the building, running and maintaining of an AVD based virtual environment. Testing. Reviews requirements and specifications and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. Collaborates with other specialists, where appropriate. Emerging technology monitoring Supports monitoring of the external environment and assessment of emerging technologies to evaluate the potential impacts, threats, and opportunities to the organization. Contributes to the creation of reports, technology road mapping and the sharing of knowledge and insights System build and run Set up and configure AVD environments, including host pools and session hosts Manage user access and permissions, including assigning users to appropriate host pools and managing profiles. Regularly monitor the performance of the AVD environment, addressing any issues that arise and ensuring optimal performance. Implement security measures to protect data and resources and managing access controls. Optimize resource allocation and scaling based on user demand and performance metrics to ensure cost-effectiveness. Establish and maintain backup and recovery procedures to safeguard data and ensure business continuity. Regularly update and patch operating systems and applications to ensure security and compliance. Maintain and supervise detailed documentation of configurations, processes, and changes to support troubleshooting and future upgrades. Provide 3rd level support for users experiencing issues, troubleshoot problems, and coordinate with Microsoft support as needed. Monitor and manage costs associated with the AVD deployment, optimize expenses. Testing Reviews requirements and specifications and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. Technologies MS Clients OS ( Single- & Multiuser ) Intune Azure ( Architecture, Services, Best practices, AVD Components, Networking Concepts, AAD ) Windows Server & RDS Scripting Power Shell / Azure CLI & Automation Key Relationships Global IT Tech Core Business Stakeholders Vendors ( Microsoft, external Service provider Operations ) Requisite Education and Experience / Minimum Qualifications: Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience Proficient spoken and written command of English At least 5-year experience in IT 2 years of experience in relevant area Understanding of different culture Managed critical elements and cross functional and regional projects