Job Description
* Provide support to service technicians to ensure costumer success
* Collaborate with related parties effectively for installation, maintenance, and repair activities to meet customer demand and deadlines
* Collaborate in the development and execution of service strategies to optimize the performance and efficiency of the regional service team.
* Act as the trusted point of contact for escalated customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.
* Serve as the main liaison for regional service partners, ensuring smooth coordination and alignment of objectives.
* Monitor and analyze key performance indicators (KPIs), identify areas for enhancement, and implement corrective measures as necessary to ensure Service Level Agreements (SLAs) are consistently met.
* Ensure continuous improvement efforts to elevate service quality, reduce operational costs, and enhance overall customer experience.
Qualifications
* Bachelor's degree in Electrical Engineering or a related field
* At least 3 years of experience in the renewable energy sector (EV charging, UPS, renewable energy systems, or similar), with a focus on service or customer-facing support roles
* Proven ability to manage and deliver critical projects with customers, with at least 3 years of experience overseeing and executing high-priority projects
* First leadership experience is a plus
* Native/Fluent in German and English
* Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus.
* Solid problem-solving and decision-making abilities, with attention to detail
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines