The following adventures await you at Schleich:
Operative Order Management:
* Responsibility for all Amazon Europe entries
* Process and manage B2B orders from entry to delivery using SAP
* Ensure accurate and timely order fulfillment
* Coordinate with internal departments (e.g., sales, logistics, warehouse) to ensure smooth operations
* Monitor order status and proactively address any issues that arise
Complaint Management:
* Handle customer complaints efficiently and effectively
* Investigate and resolve issues related to product quality, delivery, and other service-related concerns
* Communicate with customers to provide updates and solutions
* Document and track complaints to identify trends and areas for improvement
Customer Service:
* Serve as the primary point of contact for B2B customers in Germany, Austria, and Switzerland, as well as worldwide distributors
* Provide exceptional customer service and build strong relationships with clients
* Address inquiries and provide product information and support as needed
Reporting and Analysis:
* Generate reports on order status, fulfillment, and customer feedback
* Analyze data to identify patterns, trends, and opportunities for process improvements
* Present findings and recommendations to management
The chapters of your story so far:
* You are fluent in German and English (both written and spoken), which is a mandatory requirement
* You possess proven experience in order management, customer service, or a related field
* You are experienced with the Amazon portal
* You demonstrate a strong working knowledge of SAP
* You exhibit strong organizational and multitasking skills
* You possess excellent communication and interpersonal skills
* You are capable of working independently as well as part of a team
* You are proficient in MS Office (Excel, Word, Outlook)
No kingdoms nor mountains of gold, but many other rewards:
* No two days are the same in this career like no other. Work in a dynamic, diverse environment that offers individual career and development opportunities. All our employees also have access to numerous online courses via our training platform.
* Let’s write the Schleich story together. Be part of a motivated team of people who support and inspire each other and celebrate success together.
* We aim to please. We offer an attractive, fair salary with additional benefits that are regularly reviewed and updated.
* Appetizing! We offer a meal allowance of 82.60 CKR per working day.
* Every hero must retire one day. That’s why we offer a subsidised pension scheme.
* You can also enjoy great discounts on our schleich products – a great bonus for kids and adults alike.
* And what about your adventures outside of Schleich? You can count on 30 days of paid leave per year and a hybrid working model with no core working hours.