THE ROLE
:
As a Senior Sales Engineer, MSP and Channel (m/f/d) at IGEL, you will engage regularly with our MSP, Channel, and Distribution partners, as well as internal teams across the EMEA region. You will be part of a seasoned and motivated MSP & Channel Sales Engineering team, committed to sharing their knowledge to help you grow and achieve your goals. Working closely with the MSP & Channel Sales teams, you will be instrumental in IGEL’s MSP & Channel partner journey, executing Sales Engineering activities in various projects. A key component of this role involves training IGEL’s business MSPs, partners and distributors, both on-site and remotely. Expect to travel 2-3 weeks per month, for 2-3 days each week. A strong desire to learn and a proactive, “can do, want to learn” attitude is essential.
TASKS AND RESPONSIBILITIES:
* Serve as the primary technical contact for our Managed-Services-Provider (MSP), Channel, and Distribution partners
* Maintain clear and professional communication between our teams and partners
* Coordinate team efforts and distribute partner requirements to MSP Teams, Channel Sales Teams, Channel Marketing, Sales Teams, Product Management, and Development
* Build and sustain strong relationships with partners through virtual meetings and on-site visits
* Provide education, enablement, and expansion of technical expertise for MSPs and Channel partners through technical training and webinars (remote and on-site)
* Analyze the needs of MSPs and Channel partners to develop tailored technical solutions
* Prepare, execute, and follow-up on technical product presentations and workshops independently
* Establish cloud environments for MSPs and Channel partners to train and test IGEL’s software solutions
* Monitor and track the certification status of MSP & Channel partners in the IGEL Academy
* Coordinate PreSales resources in MSP & Channel partner projects as needed
* Promote IGEL training offerings, additional IGEL services, and IGEL Certifications
* Create and implement your own IGEL training concepts
* Demonstrate our technology at industry events, tradeshows, and partner events
* Utilize remote tools to demonstrate IGEL’s solutions and assist customers in troubleshooting issues
* Resolve technical issues at the operating system level
* Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
* Handle case escalations from partners to maintain momentum on sales opportunities
* Continue your education by attending training sessions and reviewing technical documentation
* Support IGEL Presales colleagues in their field activities, as needed
* Travel as required
EXPERIENCE AND QUALIFICATIONS:
Personal skills:
* Proven experience in Sales Engineering with MSPs, Channel, and Distribution partners
* Highly skilled with extensive proficiency
* Professional experience in Sales Engineering and consulting
* Strong written and verbal communication skills, capable of effective interaction with engineers, sales teams, and management as well as excellent phone and email communication skills
* Team player with the ability to build good working relationships at all levels
* Flexibility, integrity, and strong problem-solving skills
* Ability to simplify and explain complex technical issues
* Effective listening skills and patience when dealing with customers, colleagues, and partners and strong note-taking skills
* Quick adaptability to new technologies
* Ability to multitask and work under pressure as well as positive work ethic
* Fluency in German and English; additional languages are a plus but not mandatory
Technical skills:
* Minimum of 6 years of Sales Engineering experience
* Preferred working knowledge of Linux Operating Systems
* In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite, and the IGEL Cloud Gateway, or other Thin Client/Endpoint operating systems is a plus
* Proficiency in Windows Operating Systems
* Experience with Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, and VMware Horizon environments
* Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
* Understanding of solutions offered by IGEL’s technology partners