Electrical Engineer or Computer Scientist (m/f/d) in Technical Support / Automation Technology
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Technical Support Manager
As a Technical Support Specialist, you will focus on ABB's state-of-the-art Distributed Control Systems (DCS) and Digital Solutions within the Energy, Process and Marine industries. You will join a global acting team of specialists supporting ABB's front-end organizations for all aspects of customer technical issue resolutions starting from design phase up to long-term operational phase. Support ABB's front-end organizations in using ABB's Process Automation DCS solutions with focus on ABB Ability System 800xA and Symphony Plus Melody • Diagnose and troubleshoot on technical issues - evaluation of problem descriptions, analysis of log files, remote diagnostics in installed base, etc. • Collaborate with cross-functional global teams, including product management, product development, and ABB front-end organizations, to address complex technical issues and improve products • Build and maintain a technical infrastructure that support you and global team in developing and testing solutions, as well as reproducing product issues • Build-up and maintain technical competence in ABB's DCS product portfolio • Active exchange and competence development for local and global support teams
Bachelor's Degree in Electrical or Automation Engineering, Software Engineering, or a related field
Travel readiness (up to 5%), domestic and international
Fluent English language skills. German skills desirable
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