Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion u2013 itu2019s a place where you can grow, belong and thrive. Your day at NTT DATA The Support Engineer (L1) ensure that IT infrastructure and systems remain operational through identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. What you'll be doing Ihre Aufgaben: Level 1 Support mit den Aufgabenschwerpunkten Network und Security u00dcberwachung des Monitoringtools und Ticketeru00f6ffnung bei Bedarf Durchfu00fchrung von dokumentierten Changes Dokumentation und Reporting Weiterentwicklung/ Optimierung der Gesamtlu00f6sung in enger Abstimmung mit dem Kunden Durchfu00fchrung von Endkunden Support Unterstu00fctzung bei Entstu00f6rmau00dfnahmen Technische Koordination sowie Erstellung technischer Dokumentationen und Reports Teilnahme am 3 Schichtbetrieb und an Bereitschaften Das bringen Sie mit: Ein erfolgreich abgeschlossenes technisches Studium (z.B. Informatik, Ingenieurswesen, Elektrotechnik) oder eine vergleichbare technische Ausbildung Berufserfahrung in den genannten Bereichen Network und Security Gute Kenntnisse in Cisco LAN/WLAN- Umgebungen (mindestens CCNA Level), sowie Kenntnisse in den Bereichen ACI, DHCP, IPv4 und IPv6 und Netzwerlmanagementtools Strukturiertes Vorgehen verbunden mit einer sehr sorgfu00e4ltigen, genauen und ergebnisorientierten Arbeitsweise, insbesondere bei der Problemanalyse Ausgepru00e4gte Kunden- und Serviceorientierung verbunden mit guten Umgangsformen und guter Kommunikations- und Teamfu00e4higkeit Flieu00dfende Deutsch- und gute Englischkenntnisse in Wort und Schrift Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.