Req ID: 27750
Responsibilities
The responsibilities will include, but are not limited to, the following:
* Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
* Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer’s production requirements.
* Installation of hardware and software/firmware upgrades and service notes.
* Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution.
* Supporting regional project teams with support strategy planning and implementation.
* Coordination of third-party service providers.
* Work with cross-functional teams to address difficult repair situations and escalations.
* Deliver customer training.
* Determine and develop approaches to the varied assignments associated with this position.
* Lead field service and support projects requiring coordination with other functions, customers and suppliers.
* Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
* Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.
Qualifications
Required Qualifications:
* Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
* Fluent in German and English.
* Valid driver's license with clean driving record; ability to travel via car and air is essential.
* Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role. Note – this is a customer facing role, so travel will be required >50% of the time.
Desired Qualifications:
* Working knowledge of battery test technologies and solutions would be advantageous.
* Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage/current systems and safety.
* Previous on-site commissioning and/or service delivery experience desirable.
* Good working knowledge of MS Windows OS, Linux and networking.
* Strong organisational skills, with the ability to prioritise tasks in a logical manner.
* Be self-motivated, with the ability to work with minimal supervision.
* Ability to make decisions that favourably effect customer uptime.
* Excellent written and verbal communication skills.
* Ability to work in high-stress, mission critical situations.
* Flexible working hours per customer commitments.
* Requires general proficiency with tools, systems and procedures to accomplish job.