Looking for experienced and energetic professionals interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.
The role and responsibility of Technical Service personnel includes but not limited to the following:
· Manage large amounts of inbound and outbound calls, tickets and emails in a timely manner
· Follow communication “scripts” when handling different topics
· Provide technical advice to customers in product, installation and system operation matters
· Identify customers’ needs, clarify information, research every (technical) issue and provide solutions and/or alternatives, including warranty replacement
· Work with 3rd party service providers to perform service related issues
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our ticket system database in a comprehensible way
· Frequently attend educational seminars to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
We are looking for:
· Technician, electrician, bachelor or above holders in Electronics and Electrical or other related majors
· Self-motivator, and with related experience in the solar industry is plus
· Good communicator with fluent Turkish
· English and other European languages will be plus
Who We Are:
Shenzhen SOFARSOLAR Co., LTD., founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.
Rewards:
• The TOP 5 string inverter for the Chinese enterprise brand
• Chinese Distributed Photovoltaic Outstanding Contribution Enterprise
• The world's leading energy storage system solutions provider
• The "TOP Brand PV Inverter" issued by EUPD in multiple countries
Create clean energy and lead a green life. Welcome to join us!