About our client Our client, for whom we are looking for an After-sales Engineer(full-time position), is a global leading digitalization solution provider in the panretail sector. Qualifications and knowledge: - Bachelor degree or above in IT, computer science, telecommunication, electronics, automation, or related field. - 23 years of relevant experience in a dynamic, fast paced international environment - Familiar with Linux and Windows operating systems. - Familiar with database, cloud and IoT technology. - Fluent in German and English, both written and spoken; Chinese as an advantage. - Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours. Duties and responsibilities: - Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc. - Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests. - Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure. - Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems. - Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing. What could be offered - Competitive salary in the relevant industry. - Promising and sustainable self-development and prospects. - Wide technical and modern environment with interesting challenges. - Professional environment with an open communication culture. Contact infoyida-business.com