Looking for experienced and energetic professionals interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you. The role and responsibility of Technical Service personnel includes but not limited to the following: · Manage large amounts of inbound and outbound calls, tickets and emails in a timely manner · Follow communication “scripts” when handling different topics · Provide technical advice to customers in product, installation and system operation matters · Identify customers’ needs, clarify information, research every (technical) issue and provide solutions and/or alternatives, including warranty replacement · Work with 3rd party service providers to perform service related issues · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our ticket system database in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualitative and quantitative targets We are looking for: · Technician, electrician, bachelor or above holders in Electronics and Electrical or other related majors · Self-motivator, and with related experience in the solar industry is plus · Good communicator with fluent German · English and other European languages will be plus Who We Are: Shenzhen SOFARSOLAR Co., LTD., founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide. Rewards: • The TOP 5 string inverter for the Chinese enterprise brand • Chinese Distributed Photovoltaic Outstanding Contribution Enterprise • The world's leading energy storage system solutions provider • The "TOP Brand PV Inverter" issued by EUPD in multiple countries Create clean energy and lead a green life. Welcome to join us