Role: Onsite Support Engineer
Role Designation: Process Specialist
Location: Helmstedt, Germany
Key responsibilities:
* Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
* Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
* Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
* Performance Monitoring: Monitor and address performance-related issues
* User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
* Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
* Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Requirements:
* Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
* Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
* Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
* Windows 7 & 10 Support: Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
* Windows 10 and MS Office 365: Demonstrable experience supporting Windows 10 and MS Office 365.
* Provide EUC activities as part of TAF scope under onsite services
* Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment
* Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
* Great communication skills
* German & English language proficiency
We offer to the candidates:
* Offer Permanent contract.
* Use of the international training database, which always has the latest training available.
* Transparent promotion opportunities
* Relaxed team atmosphere
* Opportunity to make international contacts.
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