BYD was established in February 1995 and is headquartered in Shenzhen, Guangdong Province. It operates across four industries:
auto, rail transit, new energy, and electronics. In August 2024, BYD made the Fortune Global 500 list for 2024 ranking 143rd. In 2023, BYD sold 3,024,000 new energy vehicles worldwide.
BYD Germany GmbH is a subsidiary of BYD, which is an important part of BYD's international business in response to German customers and radiating the European market. As an essential part of the new energy field, BYD's battery business opening up all links in the entire industrial chain of energy from harvesting to storage, to application.
Over the past 30 years, BYD has won the “United Nations Special Energy Award” and Fortune Magazin’s “Company Changing the World” through its strong market presence and strategic initiatives to firmly promote global sustainable development. BYD shoulders a high sense of social responsibility and historical mission and builds a green transportation system of “electric vehicles to solve pollution and rail transit to solve urban traffic congestion” to help achieve the goal of “peak carbon and carbon neutrality”. BYD insists on doing business in a down-to-earth manner, focusing on creativity, and continues to provide technological innovations for a better life.
Your Tasks:
1. Responsible for communicating with customers and related departments. Confirmation of the process of after-sales service, which includes repair of faulty parts, management of faulty parts (return, repair and replacement), claims for faulty parts, spare parts operations, etc..
2. Manage after-sales contract terms and documents.
3. Timely handle customer complaints, regularly summarize fault information, and analyze fault trends.
4. Project after-sales service points, on-site personnel, and provide on-site business guidance.
5. Regularly communicate with clients, manage and maintain customer relationships.
6. Collect and organize product technical information, coordinate and implement various
after-sales technologies.
Your Profile:
1. Full-time education. Major in science/engineer/management is preferred.
2. Full-time work experience in a manufacturing field is preferred;
work experience in
production management or after-sales service management is a plus.
3. English and Chinese can be used as working languages. Proficiency in German is preferred
4. A willingness to communicate and the ability to handle complex tasks, and collaborate with a team to find solutions.
5. Acceptable for business trips for multiple times per year.
We offer:
· World-leading vocational training
· An attractive salary structure
· Pleasant working environment
· Flexible working hours
We sincerely welcome you who have the same vision to join BYD to create the prospects of the industry and build a green home together.