At Edmund Optics, we pride ourselves on our commitment to innovation, quality, and customer satisfaction. Our European subsidiary, Edmund Optics Europe, is seeking a highly motivated and experienced Product Support Manager EMEA (f/m/d) to join our dynamic team.
The successful candidate will be responsible for overseeing the Product Support Team, driving business growth, and ensuring excellent customer relationships. This role offers an exciting opportunity to work with a leading player in the optics industry, leveraging your technical expertise and leadership skills to make a lasting impact.
Responsibilities:
* Lead the Product Support Team to achieve business objectives, including customer satisfaction, revenue growth, and team performance
* Develop and implement effective strategies to enhance customer engagement, loyalty, and retention
* Foster strong relationships with internal stakeholders, including sales teams, marketing, and R&D departments
Qualifications:
* Master's degree in engineering, physics, mathematics, or a related field
* Minimum 5 years of experience in technical sales, product support, or a related field
* Proven track record of driving business growth, improving customer satisfaction, and leading high-performing teams